FAQ

We’ve gathered answers to the most common questions to help make your shopping experience with medanov smooth and easy.

1. Do you charge for shipping?

No. Shipping is always free on all orders, no minimum purchase required.

2. How long does delivery take?

Orders are processed within 1–2 business days. Delivery to the USA typically takes 5–10 business days, depending on your location and customs clearance.

3. What is your return policy?

We accept returns within 30 days of delivery.

• Free return shipping is included.

• No restocking fees.

• All items are returnable (we do not have final sale items).
  Refunds are issued to your original payment method once the return is processed.

4. How do I start a return? or call +1 (412) 293-9729.
We’ll provide a prepaid return shipping label and instructions.

5. Can I exchange an item?

Yes. If you want a different size, color, or style:

• Return your original item using our free return process.

• Place a new order at any time.

6. What happens if my order arrives damaged or is lost?

If your package is lost or arrives damaged, contact us right away. We’ll arrange a replacement or a full refund at no extra cost.

7. Do you ship internationally?

Currently, we only ship to the United States.

8. How can I contact customer support?

You can reach us by:

• Phone: +1 (412) 293-9729

• Or use the contact form on our website.
  We respond within 24 hours on business days.